FAQ's

1. What kinds of goods does Three House provide for sale?

Three House sells a variety of products, including fashionable footwear like the Jordan 4 Retro Frozen Moments sneakers and stylish tracksuits like the 3H x CLRS Unisex Gray Blue Azone Essential Heavy Drop-shoulder Tracksuit. Our products offer the perfect blend of comfort, luxury, and contemporary design.

2. If I decide I don't want a product, can I return it?

No, unfortunately, we do not accept returns for products purchased from private sellers via 3H. In this instance, the right of withdrawal is not applicable. However, you can resell your sneakers through our website. Please send an email to support@weare3h.com stating that you want to sell your product. The item must satisfy our requirements, which include being in the original shoe box, in original condition, undamaged, and with the 3H tag still attached.

3. How long does it take to process an order?

We strive to process orders swiftly, typically within 0-1 business days. Our aim is to ship your order as soon as possible, even on busy seasons or during promotions.

4. What shipping options do you offer?

We offer a reliable and swift Standard Shipping option:

  • Standard Shipping:
    • Processing Time: 0-1 business days
    • Transit Time: 1-2 business days
    • Shipping Charge: €4.95 for any order amount

5. Do you ship internationally?

We only ship within the Netherlands at this moment. We sincerely regret any inconvenience this may have brought upon our friends abroad.

6. How can I track my order?

We'll send you a confirmation email along with a tracking number as soon as your product ships. You can use this tracking number to follow your package's journey in real-time and anticipate its arrival at your doorstep.

7. What should I do if I have questions about shipping?

Please do not hesitate to get in touch with our friendly team if you have any questions or reservations about our shipping policies. You can reach us at:

Address: Waldorpstraat 25, 2521 CA Den Haag, Nederland
Email: support@weare3h.com
Phone number: +31641658330

8. How can I contact Three House for general inquiries?

Please use the following details to get in touch with us if you have any general questions about our goods or services:

Email: support@weare3h.com

Phone number: +31641658330